10 They will over Complicate Your Network. 

Modern IT is very complex with layers of regulation and security; however, many less mature providers can make this problem worse by poor network design, too many layers of unnecessary software solutions and low utilization of existing solutions.

9 They Make Demands and don’t offer solutions

Every day can have a new product, function or regulatory demanded from customers, but rather than complain, your IT provider should present you with a host of options and help you make an informed business decision.

8 They use scare tactics

IT Security is scary and you already know that; your IT provider should be candid but not cloud your decision making with fear.

7 They never explain their bills

 allows you to get one simple bill monthly for all of your services, no arguing over a la carte charges that go on for pages.

6 They withhold important passwords & documentation

IT Providers and internal IT personnel work for the company and are to be good stewards with the information they are responsible for.  The company’s senior leadership should have access to the company information and know that its being stored responsibly.  CCO stores all customer data in a secure cloud platform, ITGlue.

5 They withhold your network documentation and/or don’t store it securely

The company’s senior leadership should have access to the company information and know that its being stored responsibly.  CCO stores all customer data in a secure cloud platform, ITGlue.

4 They can’t play nice with other vendors

An IT Provider should be an extended part of your team and operate efficiently and professionally while representing your company to your vendors.

3 They will talk over your head

Make your provider put IT in business terms, supported by data metrics, to help you make informed decisions. 

2 They will talk down to you.

Seasoned techs should be able to discuss your technology in ways to help you easily understand and make a business decision.

1 They will keep you in the dark about changing technology

Your IT provider should meet with you regularly to discuss how evolving technologies may impact your business and what opportunities are available.

If you are frustrated with your current IT staff or outsourced provider, contact us now, for a comprehensive IT assessment.